CHILD CARE SUPPORT NETWORK Communication Trainings

Below are the training titles and descriptions for each CCSN Communication training. After you have determined which trainings you are interested in ordering, select the number of tests and answer keys you will need for each. Only one answer key is needed for each training per facility. Each test includes a certificate of completion per child care staff.


Click Here to View How to Use CCSN Trainings


*We encourage you to check with the licensing entity in your state to ensure that CCSN trainings will be counted toward training hours for your child care staff.



**Please allow 2-3 weeks for delivery. Order online for faster service.


Important Publisher's Note: Reproduction of CE Tests and Certificates of Completion may VOID your training hours.


Volume 1, No. 6 Training & Certificate


Bridging the Gap: Improving Communication with Parents

Consistency and connection between parents and guardians and child care providers is crucial to a child's success. Consequently, key points in this training include: tips for parents on how to enhance communication; preparation advice for one-on-one meetings; and advice to help parents whose children are behaving badly.

Age Group: Infant, Toddler, Preschool

Core Knowledge Area: Family Relationships

Volume 1, No. 6 Answer Key

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Volume 5, No. 3 Training & Certificate


Teamwork: Effectively Leading, Relating & Communicating

This training focuses on the significance of effective leadership, teamwork, relationships, and communication, mainly within a child care facility, but also with parents. Key points include: recognizing that conflict is not a bad thing; positive thinking; and advice on improving communication.

Age Group: Infant, Toddler, Preschool, School-age

Core Knowledge Area: Professionalism

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Volume 5, No. 3 Answer Key

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Volume 5, No. 6 Training & Certificate


Tone of Voice & Other Methods of Communication

Some experts claim that as much as 93% of interpersonal communication is nonverbal. However, a teacher's stock in trade is verbal communication. Therefore, paying attention to how it is structured and how it's said (e.g. tone of voice) is necessary for communication to work effectively with children. This training discusses how to do just that.

Age Group: Toddler, Preschool, School-age

Core Knowledge Area: Guidance, Discipline, Interactions

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Volume 5, No. 6 Answer Key

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Volume 7, No. 4 Training & Certificate


Improving Teacher-Child Interaction

Effective teacher-child interaction is essential to a successful early childhood program. This training demonstrates how teachers can use developmentally and individually appropriate strategies that take into consideration children's different needs, interests, learning styles, and abilities.

Age Group: Toddler, Preschool

Core Knowledge Area: Guidance, Discipline, Interactions; Child Growth & Development

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Volume 7, No. 4 Answer Key

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